• 07-Feb-2020 to 31-Mar-2020 (PST)
  • Customer Service
  • New Bern, NC, USA
  • DOE Our compensation is competitive with the market. We offer above-average benefits and a family-oriented work environment.
  • Hourly
  • Full Time

Medical, Dental, Vision, Rx Insurance, 401(k), Short and Long Term Disability, Life Insurance, PTO, Paid Vacation, Paid Jury Duty leave, Paid Bereavement leave, AFLAC

HawkSoft is.........

  • A creator, marketer, seller and supporter of a SaaS CRM for Independent Insurance Agencies throughout the United States.
  • Established and growing - we have been selling our client management system for 18 years and enjoying HawkSoft's newly built office building for our 75 employees.  We broke through the 2000 customer mark in 2016.
  • Family owned and family friendly - not beholden to investors when making business decisions and a culture that encourages work/life balance.  A commitment to the 40-hour work week for our employees.
  • Seeking an experienced Product Support Representative. 

Do you find yourself longing to find a smaller, more intimate environment to work in? 

HawkSoft is uniquely situated to afford that for you.  While small enough to provide a close knit environment, we are large enough to offer a competitive salary and benefits along with a structured development process to make sure your work is productive and meaningful. 

Hawksoft lives its core values:  

  • Work to live, Don't live to work
  • Sense of Community
  • Deliver and Exceptional Experience
  • For the Good of All

We offer a variety of Benefits and Perks:

  • Coverage: 4 Medical, Dental, & Vision insurance plans offered
  • 100% Company paid Life, AD&D, short and long term disability  
  • PTO: Exceptional PTO/Vacation time
  • Performance Reviews: Yearly performance & compensation reviews
  • Flexible Hours: Flexible hours allows you to have a great balance of work and life.
  • Ample free parking
  • Discount on gym membership 
  • Education: We offer great tuition reimbursements and encourage our staff to continue to grow in their careers.  
  • 401K: We help you save for retirement.  Join the plan in 90 days with a company match. 
  • Casual Attire: Be comfortable when you work
  • Work/Life Balance: Our management team truly supports our core value of Live to work not Work to live.

If you are looking to work at a place like HawkSoft and meet with requirements below, we would love to talk to you about becoming the next member of development team and HawkSoft family.

A successful candidate will be responsible for the following:

  • Training users on the use of the CMS program and its features
  • Technical support of the CMS program and related third party software
  • Technical support of the installation and configuration of the CMS program on networked computers  

Excellent candidates for the Product Support Representative position will pride themselves on their professionalism, should be outgoing, personable, and have the following skills and related work experience:

  • Product Support Experience
  • Excellent Troubleshooting and Problem Solving Skills
  • Computer skills
  • Insurance Industry Experience is a plus
  • Call Center experience is a plus
  • Excellent Communication skills
  • Strong phone presence
  • Multi-Tasking skills
  • HawkSoft Client Management System experience is a strong plus  
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